What To Expect (Vets)
Scheduling an Appointment
- Request an appointment using our online form, or reach out by email, call, or text.
- Scanning days: Tuesdays, Wednesdays, and Thursdays, with arrivals between 9:00am–2:00pm.
- You’ll receive a confirmation and a reminder email a few days before your appointment, including prep tips and a narrowed arrival window.
- For details on remote-assisted echocardiograms, see our handout below.
- Tip: Stacking multiple cases per visit is highly encouraged—just let us know if you’d like to add a patient!
Cancellation Policy
- Please provide at least 2 business days’ notice per case to avoid a cancellation fee.
- For more details, request our Menu of Services.
Technical & Patient Assistance
- We ask for a quiet, dimly lit space and a gentle, helpful staff member to assist with each scan.
- Fear Free handling is always used.
Sedation & Anesthesia
- Pre-visit medications and procedural sedation are preferred for every ultrasound, regardless of temperament.
- Our two-part “chill protocol” (meds the night before and morning of) ensures comfort and top-quality imaging.
- Only minimal, effective sedation is used during the procedure.
- We do not tolerate force or excessive restraint—if standards can’t be met, services may be withdrawn and fees applied.
Payment
- Invoices are sent weekly and are due upon receipt.
- Pay easily by credit/debit card (secure link provided) or company check.
What To Expect (Pet Parents)
Setting Up An Appointment
- Your primary veterinarian will arrange your pet’s appointment and provide you with all necessary details.
Before the Appointment
- Fast your pet overnight (water is always allowed).
- A small amount of food can be given in the morning for medications, if needed.
- If your pet has a medical condition (like diabetes), ask your vet for fasting instructions.
- Your vet may prescribe anxiety medication to help your pet stay relaxed during the scan.
Exam Day
- A credentialed veterinary technician will gently shave only the necessary areas and use Fear Free/Low Stress techniques throughout.
- Witch hazel and ultrasound gel are applied for image quality.
- Images are sent to a board-certified specialist, and results are delivered to your veterinarian.
Payment
- You’ll pay your veterinary clinic directly, following their usual procedures.
How To Prepare...
For Referring Veterinarians:
- Submit a request using the online appointment form.
- Pre-visit medications (PVPs) may be prescribed at this time.
- Have the pet owner sign the Ultrasound Waiver (required before the scan).
- Encourage pet owners to drop off their pet and return after the procedure—arrival times can vary.
- Fast the patient (no food after midnight unless contraindicated). Water is always allowed, and a small amount of food is fine for giving meds.
- Mild procedural sedation is often needed for the best results. If sedation is declined and the scan can’t be completed, a non-refundable fee applies.
- Please have an assistant/technician available to help gently position and comfort the patient.
- Fear Free handling is always used.
- Ideally, the scan should be performed in a quiet, dimly lit room with enough space for the patient and equipment.